NEW RESEARCH
"FINANCE THROUGH LOCKDOWN"
PaperBoatInsight.com
PAPERBOAT INSIGHT
- DISTINCTIVE -
What We Do
Customer Research | Competitor Insight | Market Intelligence.
Based in South West England, PaperBoat Insight - run by Steve Hearnshaw - has spent ten years working with clients from across the UK and around the world.
I specialise in amplifying the voice of the customer, understanding your competitors and the markets you operate in, bringing your data to life and discovering new insight from existing information.
From desk research to quantitative and qualitative projects, data analysis and innovative presentation of findings, my work is distinctive and clear, my output practical and actionable and is designed to deliver the very best value for my clients.
Original Research
Examples of my previous research in infographic form can be found and downloaded here.
My Clients
Over the last 12 years my valued clients have included...
What they say about working with me...
"Steve’s primary focus is always the customer, and he is an expert at finding innovative ways of bringing the customer experience to life. He is proficient at using the latest qualitative and quantitative research techniques, and is also a specialist in competitor and business intelligence. He is a great team player, manages stakeholders well and forms excellent relationships with everyone he works with."
Maryan Broadbent
Formerly Group Chief Customer Officer, AIA | Partner, Malvern Insight
About Me
Steve Hearnshaw
MD and Insight Manager at PaperBoat Insight
Phone
07872 535 962
Steve Hearnshaw is MD of PaperBoat Insight.
Way back when, I started my career as a research associate at Leicester University, working in collaboration with the Suzy Lamplugh Trust on a major nationwide project to understand and tackle violence in schools.
My next role was research manager at Anchor Trust where I published numerous papers on improving older peoples' experience in residential care.
From there I moved to Barclaycard, and so my adventures within the financial services industry began! After three years working on a range of qual and quant projects (some of which featured Angus Deayton and prawn sandwiches) I was promoted to head of Competitor Intelligence for the brand.
In 2005 I was head-hunted by GE Money into a new customer insight role. Here my focus was NPS and regulatory requirements, specifically TCF. A genuinely lovely bunch of people I worked with, at Agar Street in Covent Garden, helping drive customer-centric cultural change throughout GE's UK business and beyond.
In 2009 I moved to the South West, became self-employed, and ever since have worked for an interesting range of clients around the world through challenging, changing times.
At the end of 2021 I am especially proud to be working with AACE, an organisation dedicated to supporting the UK's ambulance service.
