Designed for Financial Services

Publications
Beyond the Headlines

"View Points" is a regular bulletin combining original research and commentary with analysis of existing trends to bring you fresh insight into some of the main issues facing the Financial Services industry today.

Customer Complaints

How is the industry handling “record levels” of complaints?

Recent headlines reported unprecedented volumes of disputes and asked do banks “wrongly reject half of all complaints?”. This edition of View Points reviews recent changes in complaint levels and how these are being handled by the industry.

Next issue: Coming soon in 2012

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Recent Issues

Benchmarking Rates
How has product pricing changed against a low and static base rate?

Money Trends
An overview of consumers' relationship with money during uncertain times.